Shipping Policy
Everything you need to know about how we process, ship, and deliver your UlcerGard order.
Last updated: October 202601 Order Processing
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
02 Estimated Delivery Times
Once shipped, delivery usually takes:
Delivery times are estimates and may vary by location.
03 Shipping Charges
Shipping costs are calculated at checkout based on your location and the size of your order. You'll always see the full shipping cost before you pay.
04 Order Tracking
As soon as your order ships, we'll email you a confirmation with a tracking number so you can follow your parcel until it reaches your door.
05 Shipping Address
- Please double-check your address before placing the order
- Contact us quickly if you need to change it, before the order ships
- We aren't responsible for parcels sent to an incorrect address you entered
06 Shipping Delays
Sometimes delays happen because of weather, holidays, high order volume, or courier issues. If your order is delayed, we'll keep you updated and help however we can.
07 Lost or Damaged Parcels
If your parcel is lost or arrives damaged, contact us within 48 hours of the expected delivery with your order number and photos if possible. We'll work with the courier and arrange a replacement or refund.
Questions about your delivery?
Our support team is here to help. We reply within 24 hours.
✉ support@ulcergardofficial.com