Refund & Return Policy

01 Return Eligibility

You can request a return within 30 days of receiving your order, as long as:

• The product is unopened, unused, and sealed
• It is in its original packaging
• You have your order number or proof of purchase

02 Non-Returnable Items

For health and safety reasons, we can't accept returns of:

• Opened or partly used tubes
• Products with a broken seal
• Items returned after 30 days
• Items damaged by misuse or improper storage

03 Damaged or Wrong Items

If your order arrives damaged, faulty, or you received the wrong product, contact us within 48 hours of delivery with your order number and clear photos. We'll send a replacement or give you a full refund at no extra cost.

04 How to Return an Item

05 Refund Process

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

06 Return Shipping

For change-of-mind returns, return shipping costs are paid by the customer and original shipping charges are not refundable. If the return is because of our mistake, such as a damaged or wrong item, we cover the shipping.

07 Order Cancellation

You can cancel your order for a full refund any time before it ships. Once an order has shipped, it can't be cancelled, but you can return it under this policy.